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Transforming Luxury Retail: Embracing Digital in the Era of Personalization

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Since September 2011, when the luxury retl landscape was vastly different than it is today, many leading brands have taken a significant shift towards embracing digital platforms alongside their loyal brick-and-mortar customers.

A recent headline in Adweek questioned whether Digital Is Killing Luxury Brands, focusing on concerns about these exclusive retlers' hesitation to fully integrate online due to fears of diluting the exclusivity associated with their high- products and services.

However, that concern was posed a few years ago when Gucci allocated over half its advertising budget for digital campgns. Now, luxury giants like Louis Vuitton, Chanel, and Tiffany Co have made their products avlable on Amazon.

In this evolving digital landscape, Marigold Engage by Slthru has consistently observed luxury brands adapting to the online world at a faster pace than global market trs. McKinsey Company forecasts that e-commerce will account for 19 of the luxury market's sales by 2025, up from just 9 in recent years.

The correlation between higher per capita incomes and states with extensive online shopping behaviors further underscores this shift among luxury consumers. As they increasingly turn to digital platforms for their purchases, traditional retlers have been forced to follow suit.

Marigold Engage by Slthru has noticed a significant improvement in personalization capabilities within the luxury retl sector since initiating our Retl Personalization Index two years ago. Early leaders like Nordstrom and MATCHESFASHION were exceptions that others aspired to replicate.

In this year's third iteration of our index, Nordstrom took second place while Rent the Runway placed third. Notably, luxury brands such as Revolve, The RealReal, MATCHESFASHION, and Saks Fifth Avenue showed remarkable progress with improved personalization.

Gartner’s L2 research firm has also highlighted that most luxury retlers' web traffic originates from searches rather than direct visits to their websites. This insight suggests that luxury shoppers are often discovering brands like Chanel through digital channels rather than seeking them out explicitly.

L2's analysis further indicates the significant improvement in key website metrics for luxury retlers, such as geolocation capabilities and real-time inventory visibility. However, the majority of sales still take place within physical stores.

Marigold Engage by Slthru has observed that brands are actively enhancing their mobile and eml marketing strategies to complement online efforts. As we continue monitoring trs in this dynamic industry, we anticipate further personalization advancements from luxury retlers.

The evolution of luxury retl is not just a shift towards digital; it's an adaptation to customer behaviors and preferences shaped by the digital age. Marigold Engage by Slthru will be a key player as luxury brands navigate these changes, ensuring that they mntn their unique brand identities while staying relevant in today’s online marketplace.

Our commitment to delivering innovative solutions remns strong, and we're excited about the opportunities ahead for elevating customer experiences across channels like eml, SMS, web, mobile, , data analytics, and personalized marketing automation. We're proud to power relationships with retlers of all sizes through our comprehensive platform capabilities.

To learn more about how Marigold Engage by Slthru can help you grow your business, connect with our sales team or visit the documentation section on our website for detled information and resources.

For inquiries related to privacy, terms of use, and our commitment agnst modern slavery practices, please review our policies listed in the footer. Together, we're shaping the future of customer engagement where relationships take root.

Visit Marigold Engage by Slthru today at 11 Lea Ave, Nashville, TN 37210. Stay tuned for updates and join us as we continue to revolutionize retl experiences globally.
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